Terms and Conditions
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GENERAL TERMS & CONDITIONS FOR ALL OFFERS
Rates are per night; per base room occupancy of two adults lodged in a Standard Twin room or one adult lodged in a Standard Single room. All rates include daily buffet breakfast per person and taxes.
FOOD & BEVERAGE
All room rates include daily buffet breakfast per person served at the hotel restaurant. Any discounts attributed locally at the hotel on food & beverage consumptions are directly deducted from normal rates; unless specified and in these cases will be deduced from the guest’s bill during the act of check-out. An online half board meal plan (daily dinner) is available to book at a special rate; this rate is only valid for online pre-bookings and will no longer be valid once guest has checked-in. Children up to the age of 12 associated to these reservations may benefit from seasonal discounts, on the same meal plan as adults. Should discounts apply, they will be automatically calculated in the final online booking rate. Beverages are not included in meal plans, unless specified by the hotel. No food or beverages brought into the hotel (external purchases) may be consumed in any of the hotels public areas, without the express written consent of the hotel Management and for which a charge may be made by the hotel.
Please note that children over the age of 12 are charged at the full adult rate. Children under the age of 12 benefit from the free accommodation policy, when sharing the same room (Suite or Cottage) with adults. Cots are available upon request, only possible to be placed in Suites and Cottages. Children aged 12 years and under must be accompanied by a responsible adult in all public areas to ensure that the children’s behaviour is appropriate for other guests within the hotel.
ROOM MAXIMUM OCCUPANCY
Standard rooms: permit a maximum occupancy of 2 adults or 1 adult and 1 child (up to the age of 12). Suites: permit a maximum occupancy of 2 adults and 1 child (up to the age of 12), which will be lodged on an extra bed (sofa bed) in the Suite’s living room. Cottages: permit a maximum occupancy of 4 adults and 2 children (up to the age of 12), base occupancy for the Cottage is 4 guests, exceeding number of guests will be lodged on extra beds (sofa beds) in the Cottage’s living room.
COURTESY SHUTTLE SERVICE
The Magnolia Hotel provides guests a courtesy shuttle service to all Quinta do Lago Golf Courses all year round. A beach shuttle service is seasonally available, from 01 June to 30 September, that transports hotel guests to Koko Beach, located in Quinta do Lago. To note that the shuttle bus cannot be booked in advance and seating is subject to availability.
DRESS CODE & BEHAVIOUR
The dress code in all public areas within the hotel is smart casual. Guests are only allowed to be in swimwear at the hotel swimming pool. When frequenting any other public areas, they are required to be fully dressed and in accordance with our dress code policy. The hotel reserves the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by the hotel. In the event of failure to comply with management requests, the hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation. It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, employees and all sub-contractors are expected to adhere to this policy and the hotel may, without incurring any liability to the guest, remove from the hotel any person or persons offending against this policy.
Reservations must be guaranteed by a major credit card and will be subject to be pre-authorised by the hotel to verify its validity. A seasonal deposit of 20% of the total stay (non-refundable), for reservations made from June to September, is requested to be made at the time of reservation, payment will be taken from the credit card supplied at time of booking. Guests that do not provide valid payment details, the hotel reserves the right to consider the booking – Not Confirmed – and may release the room for sale. At the discretion of the hotel, full pre-payment may be requested, and in these cases, written notice shall be given to the guest by the Reservations Department. Settlement of the bill in full, less any advance payments must be made prior to departure from the hotel. Payment of the full reservation, if not previously settled, is due and charged upon arrival. A down-payment in cash or pre-authorisation to a credit card supplied at time of check-in, of 50 Eur per day (up to a maximum of 150 Eur per room) will be requested to cover consumptions, refunded in the event of not being used. All major credit and debit cards (after check-in) are accepted. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice.
ARRIVAL AND DEPARTURE POLICY
Check-in time is guaranteed as of 3pm (unless previously guaranteed by the hotel); check-outs should be done by 12pm (noon). Rooms are held until midnight of the day of the reservation, after which the hotel reserves the right to consider the booking a no-show and release the room to be sold. For guests checking-out later than 2pm, the hotel reserves the right to charge an additional night, quoted according to the Best Available Rate at the time of check-out.
In line with the change in Portuguese legislation, the hotel operates a NO SMOKING policy within all interior areas, including: guest bedrooms, indoor public areas and corridors.
For resident guests who do not comply with our NO SMOKING policy, a charge of 400 Eur will be added to their bill to facilitate the cost of cleaning all soft furnishing to remove the odour of tobacco. Designated smoking areas have been allocated within the hotel outdoor grounds – please enquire upon check in. We appreciate your co-operation with this No Smoking Policy.
Small dogs are accepted, upon request, for guests lodged in Cottages. Subject to a daily fee and hotel confirmation. PARKING The hotel has its own car park, which is free for hotel guests and according to availability of parking space. The hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
AVAILABILITY & OVERBOOKINGS
Limited numbers of suitable rooms may be allocated to rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered at a greater price. Rates are not applicable to groups (more than 10 rooms). In the event, or unforeseen circumstance of the hotel being overbooked, or being unable to hold rooms consistent with this room hold policy, the hotel will accommodate guests at its expense, at a comparable or higher category hotel in the area for the oversold night(s).
COMPLAINTS & LIABILITY
Any comment or complaint regarding the stay should be made to the Front Office or hotel Duty Manager at the time of visit so that the matter can be resolved immediately. Other than the event of death or personal injury caused by the negligence of the hotel, the hotel’s liability to the guest is limited to the price of the booking. Unless the hotel is liable under the above clause, the guest indemnifies the hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the guest, booking, event or function. The hotel will not be liable for failure to perform, in the event that said failure is caused by any factor beyond its reasonable control. The hotel reserves the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act, omission, default or neglect of the guests towards the hotel’s property or structure. Should this damage come to light after the guest has departed, the hotel reserves the right to make a charge to the guest’s credit card, or send an invoice for the amount required to make good or remedy any such damage to the registered address. The hotel will make every effort to keep any costs that the guest would incur to a minimum. The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. All terms will be construed in accordance with Portuguese law and the hotel and guest submit to the non-exclusive jurisdiction of the Portuguese courts.
Third Party Liability: The hotel does not accept any liability for services rendered by third parties to guests, notwithstanding that such services may be arranged by the hotel. Any claim, demand, charge, suit or damages which may be incurred by the guests (or any person claiming there under) shall be made directly with such third parties and the hotel shall render all reasonable assistance in this regard.
IMPORTANT INFORMATION REGARDING COVID-19:
The Magnolia Hotel in an effort to minimize negative impacts caused to our guests, has instated the below new/additional Travel Terms & Conditions:
NEW TRAVEL TERMS (FLEXI TERMS)
Firstly, we urge all our guests to stay safe and wishing to travel to take all the necessary health & safety measures. We would like to reassure our guests that the Hotel is taking all the necessary precautions to keep our staff and guests safe. Given these unique circumstances we have committed to adjusting our individual booking policies to best serve our guests:
A) Government Restrictions: In regions affected by government-issued travel restrictions, we will continue to waive cancellation fees or offer full refunds. We are also permitting guests to use any deposit already paid to be moved to a future stay (until 31 December 2020). Please be sure to check if your country of origin has flight restrictions imposed by your government.
B) New Reservations: Any reservation with arrival until 30 April 2020 may be changed 48 hours before your scheduled arrival; and in the case of Non-Refundable/Pre-Paid may be changed once for a future stay (until 31 December 2020).
C) Existing Reservations: All reservations with arrivals until 30 April 2020 – including Non-Refundable or Pre-paid Rates – can be changed by the guest for a future stay (until 31 December 2020).
Should you wish to make any alterations to your existing booking, this can be done online, or you may contact our Reservations Department (from 09H-18H, weekdays) telephone +351 289 005 301 or via [email protected] one of our Team Members will be most pleased to assist you in any and queries you may have and make the necessary adjustments to your stay.