Terms and Conditions
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GENERAL HOTEL POLICIES
Rates are per night; per base room occupancy of two adults lodged in a Standard Twin room or one adult lodged in a Standard Single room. All rates include taxes.
FOOD & BEVERAGE
All room rates include daily buffet breakfast per person served at the hotel restaurant. Any discounts attributed locally at the hotel on food & beverage consumptions are directly deducted from normal rates; unless specified and in these cases will be deduced from the guest’s bill during the act of check-out. An online half board meal plan (daily dinner) is available to book at a special rate; this rate is only valid for online pre-bookings and will no longer be valid once guest has checked-in. Children up to the age of 12 associated to these reservations may benefit from seasonal discounts, on the same meal plan as adults. Should discounts apply, they will be automatically calculated in the final online booking rate. Beverages are not included in meal plans unless specified by the hotel. No food or beverages brought into the hotel (external purchases) may be consumed in any of the hotel’s public areas without the express written consent of the Hotel Management and for which a charge may be applied.
Children over the age of 12 are charged at the full adult rate. Children under the age of 12 benefit from the free accommodation policy, when sharing the same room (Suite or Cottage) with adults. Cots are available upon request, only possible to be placed in Suites and Cottages. Children aged 12 years and under must be accompanied by a responsible adult in all public areas to ensure that the child’s behaviour is appropriate.
ROOM MAXIMUM OCCUPANCY
Standard & Standard Plus rooms: permit a maximum occupancy of 2 adults or 1 adult and 1 child (up to the age of 12). Suites: permit a maximum occupancy of 2 adults and 1 child (up to the age of 12), lodged on a sofa bed in the Suite’s living room. Cottages: permit a maximum occupancy of 4 adults and 2 children (up to the age of 12), base occupancy for the Cottage is 4 guests, exceeding number of guests will be lodged on a sofa bed in the Cottage’s living room.
COURTESY SHUTTLE SERVICE
The Magnolia Hotel provides guests a courtesy shuttle service to all Quinta do Lago Golf Courses, all year round based on availability and when requested/booked in advance. Should the guest cancel the golf shuttle within 24h hours of play (or be a no show), the charge of €15 per golfer/service will be charged as a penalty fee.
DRESS CODE & BEHAVIOUR
The dress code in all public areas within the hotel is smart casual. Guests are only allowed to be in swimwear at the hotel swimming pool. When frequenting any other public areas, they are required to be fully dressed and in accordance with our dress code policy. The hotel reserves the right to judge acceptable levels of noise or behaviour of guests, who must take all steps for corrective action as requested by the hotel. In the event of failure to comply with Management requests, the hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation. It is the policy of the hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age, ethnic origin or disability. Guests, employees and all sub-contractors are expected to adhere to this policy and the hotel may, without incurring any liability to the guest, remove from the hotel any person or persons offending against this policy.
Reservations must be guaranteed by a major credit card and will be subject to be pre-authorised by the hotel to verify its validity. At the discretion of the hotel, full pre-payment may be requested, and in these cases, written notice shall be given to the guest by the Reservations Department. Settlement of the bill in full, less any advance payments must be made prior to departure from the hotel. Payment of the full reservation, if not previously settled, is due and charged upon arrival. A down-payment in cash or pre-authorisation to a credit or debit card supplied at time of check-in, of 50 Eur per day (up to a maximum of 150 Eur per room) will be requested to cover consumptions and any possible damages; refunded after check-out in the event of not being used. All major credit and debit cards (after check-in) are accepted. Credit facilities are not offered to private individuals. All sums are due for payment on presentation of the invoice.
CANCELLATIONS, AMENDMENTS, NON-ARRIVAL AND EARLY DEPARTURES
Cancellations and amendments for bookings made online can be made via the hotel’s official website or, via telephone with the Reservations Department on +351 289 005 301 (weekdays, from 09 am to 06 pm – local time). When the booking is confirmed, a reservation number will be generated and supplied with the booking confirmation (sent via email). This must be retained for access to the booking in the event of the need for cancellation and/or amendment. Cancellation policies are applicable according to the rate and/or package booked by the guest; we recommend all guests to thoroughly read all offers Terms & Conditions before making their final booking. In the event of non-arrival and/or early departure, the total stay will be charged. Normal terms of payment apply to all cancellation charges. For this purpose, the hotel reserves the right to off-set the amount payable for such cancellation against the guest's credit card, without prior notice or approval of the guest, where applicable. However, written notice of this charge will be sent to the guest. A cancellation number will be provided at the time of cancellation and this should be retained for future reference.
ARRIVAL AND DEPARTURE POLICY
Check-in time is guaranteed as of 3pm (unless previously guaranteed by the hotel); check-outs should be done by 12pm (noon). Unless a late check-in, or flight details, are advised at time of booking, rooms are only held/guaranteed until midnight of the day of the reservation, after which the hotel reserves the right to consider the booking a no-show and release the room to be re-sold. For guests checking-out later than 2pm, the hotel reserves the right to charge an additional night, quoted according to the Best Flexible Rate at the time of check-out.
In line with the change in Portuguese legislation, the hotel operates a NO SMOKING policy within all interior areas, including: guest bedrooms, indoor public areas and corridors. For hotel guests who do not comply with our NO SMOKING policy, a charge of 400 Eur will be added to their bill to facilitate the cost of cleaning all soft furnishing to remove the odour of tobacco. Should the odour impact the sale of the room, the guest will also be liable to pay the daily Best Flexible Rate while the room is blocked and not sold. Designated smoking areas have been allocated within the hotel outdoor grounds - please enquire upon check in. We appreciate your co-operation with this No Smoking Policy.
The hotel being pet friendly, accepts small and medium size dogs (up to a maximum of 25kgs), our 4-legged friends are only able to stay in our Cottages. The request will always be subject to hotel confirmation. An additional pre-authorisation of 25 EUR will be made to the guest’s credit card when checking in. The hotel reserves the right to limit the number of dogs visiting the hotel, simultaneously as well as apply a surcharge (35 EUR/daily) during certain periods of the year. At time of check-in the hotel reserves the right to request the dog vaccination documents to prove all is in compliance with local legislation requirements. Guests must arrange a convenient time to have the Cottage serviced daily with the hotel Front Office or our Housekeeping Department. A door hanger alert will be made available to guests, to inform the Cottage is occupied with a pet. Dogs must be fully trained and appropriately restrained as not to disrupt any other hotel guests; as well as kept on a leash when outside of the Cottage. The dog may not be left unattended; should the guest require a pet-sitter or pet supplies; this can be requested at reservation stage or with Front Desk staff with a minimum of 24-hour notice. Dogs are not permitted in any indoor public areas (Restaurant, wellness area, gym etc), nor make use of the hotel swimming pool; however, are permitted to attend any of the hotel public outdoor areas. Guests are responsible for cleaning up after their pet, if public areas are soiled. Any disturbances, such as barking, night howling must be curtailed to ensure other guests are not disturbed. Pet owners will be solely responsible, and liable for any possible compensations, due to complaints that may arise caused by disturbances. Guests will equally be fully liable for all property damages or personal injuries resulting from their pet. To note that the Pet Terms & Conditions do not apply to service animals, given these rights are defined by the Disabilities Act applicable in Portugal.
The hotel has its own car park, which is free for hotel guests and according to availability of parking space. The hotel does not accept responsibility whatsoever for damage to, or theft from, or theft of, vehicles parked on the hotel premises.
AVAILABILITY & OVERBOOKINGS
Limited numbers of suitable rooms may be allocated to rates, packages or promotions and, when these allocations are taken up, remaining available rooms may be offered at a greater price. Rates are not applicable to groups (more than 10 rooms). In the event, or unforeseen circumstance of the hotel being overbooked, or being unable to hold rooms consistent with this room hold policy, the hotel will accommodate guests at its expense, at a comparable or higher category hotel in the area for the oversold night(s).
COMPLAINTS & LIABILITY
Any comment or complaint regarding the stay should be made to the Front Office or hotel Duty Manager at the time of visit so that the matter can be resolved immediately. Other than the event of death or personal injury caused by the negligence of the hotel, the hotel's liability to the guest is limited to the price of the booking. Unless the hotel is liable under the above clause, the guest indemnifies the hotel from and against any and all liability and any claims, proceedings or damages resulting or arising from the guest, booking, event or function. The hotel will not be liable for failure to perform, in the event that said failure is caused by any factor beyond its reasonable control. The hotel reserves the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act, omission, default or neglect of the guests towards the hotel's property or structure. Should this damage come to light after the guest has departed, the hotel reserves the right to make a charge to the guest's credit card, or send an invoice for the amount required to make good or remedy any such damage to the registered address. The hotel will make every effort to keep any costs that the guest would incur to a minimum. The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. All terms will be construed in accordance with Portuguese law and the hotel and guest submit to the non-exclusive jurisdiction of the Portuguese courts. Third Party Liability: The hotel does not accept any liability for services rendered by third parties to guests, notwithstanding that such services may be arranged by the hotel. Any claim, demand, charge, suit or damages which may be incurred by the guests (or any person claiming there under) shall be made directly with such third parties and the hotel shall render all reasonable assistance in this regard.
Exchange rates shown on the hotel’s booking engine are merely for guidance and may suffer alterations and fluctuations from the time of consultation, time of booking, to the time of arrival. Hotel base currency is Euros.
For any queries, please contact us at the following e-mail address: firstname.lastname@example.org for assistance.
Not responsible for omissions or typographical errors. Void where prohibited by law. Other hotel policies may seasonally apply.
© THE MAGNOLIA HOTEL – QUINTA DO LAGO | 2023